ClipGen.net is operated by Artful Intelligence Limited, a company registered in Hong Kong. This Refund Policy is part of our Terms of Service and applies to all purchases made through our platform.

1. Refund Eligibility

Refund requests must be submitted within 4 calendar days of the original purchase date.

Refunds are only granted if the purchased services or credits remain completely unused. This means:

• You have not generated, processed, or downloaded any clips.

• You have not accessed any paid features or consumed any credits.

Once any part of a purchased service has been used, the order becomes non-refundable.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You have used part or all of the service (such as generating clips or using premium credits).

• The purchase was made using promotional discounts, trial credits, coupons, or referral rewards.

• Services have started with your explicit consent and acknowledgment that the right to withdraw is waived.

3. Requesting a Refund

To request a refund, please send an email to feedback@clipgen.net and include the following details:

• Your registered email address or account ID

• Date and amount of the transaction

• The service or credit pack you purchased

• Reason for requesting a refund

Additional verification may be required to process your request.

4. Review Process and Timing

We will review your refund request within 7 business days.

If approved, the refund will be issued to the original payment method. Refund processing times may vary depending on your payment provider but typically take up to 14 business days.

If your request is denied, we will notify you by email and may offer alternative resolutions, such as credit extensions.

5. Subscription Cancellations

You may cancel recurring subscriptions at any time from your account settings or by contacting our support team.

Cancellations will prevent future renewals but do not result in refunds for the current billing cycle once services have started.

Access to paid features will remain available until the end of the current paid period.

6. Billing Disputes

If you believe you were billed incorrectly, please contact us within 30 days of the charge.

Please do not initiate a chargeback without contacting us first. Chargebacks filed without prior communication may result in account suspension or service limitations.

If a chargeback is reversed in our favor, you may be responsible for administrative fees.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any significant changes will be posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

8. Contact Us

For any refund-related questions or assistance, please email us at feedback@clipgen.net. Our team aims to respond within 7 business days.